FAQ's

These restrictions apply to every purchase, (unless otherwise specified):

    1. Not valid for cash back.
    2. Not valid with other offers or promotions.
    3. Must be used in one visit.
    4. May be purchased as a gift.
    5. Does not cover tax.
    6. Does not cover gratuity. Tipping on the full amount of the pre-discounted bill is always appreciated!



How it all goes down


1. Each week we feature an offer and stock our marketplace with Rock Solid Deals that are almost too good to be true. They're not. And yes, even if you missed an email, you can almost always buy the deal in our marketplace.

2. Depending on the type of offer you have purchased, you will receive a receipt in your email letting you know what to expect next - whether that is a Certificate mailed to you to use at a Local Merchant or a Print-at-Home e-Voucher, your product sent to you via UPS, USPS, etc.



Pleased to Meet You


Does it cost anything to join Rock Solid Deals?
No way! Sign up for Rock Solid Deals great deals for FREE. Do it. Join now.


I just bought an offer. Now what?
Within 10 minutes of your purchase, we’ll email you a receipt with instructions on what happens next. To view your purchases, you can also check your account under “My Purchases” under My Account Log-in Here.


You bought a deal and you never got a receipt. Help!
You will get one confirmation for each purchase. Save it for your records. Check your Junk/SPAM email folders. It’s possible your receipt is there and waiting for you. Or log into your Rock Solid Deals account, click on Account, and in the "PRINT" column, click the voucher you wish to print.


Is my personal information safe?
Absolutely! We will only share your name with the merchant. We don't share your personal information with anyone. You can review our complete Privacy Policy here.


Is buying online with your site safe?
The Rock Solid Deals/IncentRev website uses secure socket layer (SSL) encryption technology to secure communications by encrypting all data to and from the site.




Cha-Ching: About your Credit Card:


Do I get charged as soon as I buy my deal?
Yes, almost immediately. We'll email you a notification with a proof of purchase when the charge goes through.


Is buying online with your site safe?
The Rock Solid Deals/IncentRev website uses secure socket layer (SSL) encryption technology to secure communications by encrypting all data to and from the site.


My credit card shows IncentRev as the Merchant - why?
Rock Solid Deals fulfillment is managed and operated by IncentRev. IncentRev manages and operates 100's of deal sites across the country and is owned by Cumulus Media as well.


My credit card shows NimbleCommerce as the Merchant - why?
The particular offer you purchased was sourced by NimbleCommerce, a tecnhology partner who operates e-commerce sites worldwide.





About Your Local Merchant Certificate


When will my gift certificate arrive?
our certificate(s) will be delivered to the United States Post Office within 10 days of your purchase and mailed first class.

What if I do not receive my certificates?
If it has been more than 3 weeks from your order date, use our contact form to inquire with us. Be certain to include the spelling of your last name, order # and phone # with area code.

I ordered more than one certificate and did not receive my entire order?
Your certificates will be mailed in separate envelopes. Even though they were mailed on the same day, the post office may not deliver them to you on the same day.

Can I give my certificates as gifts?
Yes, all certificates are transferable. You will have the option to write a gift message directly on your certificate in the memo line provided.

What are the restrictions?
The certificates are sold for less than face value and are not redeemable for cash. Other restrictions are specific to each deal and may include expiration dates and other usage restrictions. All restrictions are available on the site and listed in two (2) places before your purchase.

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